In a recent independent survey, residents of Springpoint Senior Living gave their communities high marks for the response to the COVID-19 health crisis, with an overall ranking of 4.72 out of 5.
Holleran, a nationally recognized research and consulting firm that specializes in the senior living industry, conducted the survey of 1,204 Springpoint independent living residents between Aug. 17 and Sept. 4, 2020. The communities scored extremely well for overall communications, comfort provided by the staff, and resident confidence in the community’s ability to manage a future pandemic, according to information provided by Springpoint.
Based in Wall Township, Springpoint is a nationally recognized aging services provider that operates eight full service continuing care retirement communities that were part of the Holleran survey, including: The Atrium at Navesink Harbor in Red Bank; Crestwood Manor in Whiting; Meadow Lakes in East Windsor; Monroe Village in Monroe Township; The Moorings at Lewes in Lewes, Delaware; The Oaks at Denville in Denville; Stonebridge at Montgomery in Skillman; and Winchester Gardens in Maplewood.
“These survey results are an affirmation of what we already knew – that our communities have done an outstanding job during the pandemic,” Anthony A. Argondizza, president and CEO of Springpoint, said in the statement. “Over the past eight months, we’ve received an outpouring of appreciation and support from our residents and families on how well we’ve managed through this unprecedented time. Our ‘Springpoint Heroes’ truly are the shining stars.”
From the beginning, Springpoint and its communities took a very aggressive approach to fighting the pandemic, with the safety and well-being of its residents and staff members as the top priority, according to the statement. The Springpoint response has been guided by healthcare professionals and medical directors, in compliance with mandates from the Centers for Medicare and Medicaid Services (CMS), Centers for Disease Control and Prevention (CDC), as well as the state and local Departments of Health.
Since March, the following safety measures have been in place to assure safe and healthy Springpoint communities, according to the statement: Team members complete daily wellness checks, including having their temperature taken. Sick employees are not allowed to work. All guests must complete a wellness screening questionnaire and have their temperature taken prior to their visit. All communities are cleaned regularly and high-touch areas are disinfected with greater frequency. Hand sanitizer is available throughout the communities for guests and employees. All employees and visitors are required to wear a face a covering and maintain proper social distancing.
Springpoint communities also placed a strong emphasis on the prevention of social isolation by making sure that residents stayed connected with staff members, families and one another in many different ways, according to the statement. During the stay-at-home restrictions, the in-house TV channels in Springpoint communities provided updates from the senior leadership team to keep residents informed. The channel also provides daily exercise classes, brain fitness, trivia, concerts, movies, lectures and religious ceremonies for residents to view in the comfort and safety of their homes. Zoom meetings and live streaming events were also available. In addition, staff members checked-in and called residents for in-home meal orders, door deliveries, and other needs.
As Springpoint Senior Living communities are cautiously re-opening, residents are engaging in a variety of fun and creatively social distanced activities, according to the statement. The spirit of the communities is beginning to return, which is a welcome change. Residents are out-and-about, enjoying the community and getting reacquainted with their neighbors and staff.
Springpoint continues to promote safety protocols while making the best of the unprecedented situation by supporting one another with compassion and respect. Residents and family members continue to express their gratitude for the ongoing efforts of Springpoint employees and leadership teams.
Argondizza said, “Kind words and encouragement from residents and family members sustained us during the most difficult days and continue to motivate us as we work together to create our new normal in each of our communities.”
Learn more at springpointsl.org.