New Jersey American Water asks customers to protect workers 


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Amidst the current COVID-19 public health emergency, New Jersey American Water employees continue to work to provide reliable water and wastewater service for 2.8 million people across the state.

According to Thomas Shroba, vice president of Operations, the company has implemented a business continuity plan and provided critical personal protection equipment to protect employees.

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“We are doing all we can to protect our colleagues and the public while we continue to provide a critical service. Unfortunately, we continue to have customers approach our workers in the field, presenting a safety concern which can be avoided with the public’s help and social distancing,” Shroba said in a company statement.

The company asks that the public follows social distancing recommendations issued by the Centers for Disease Control and Prevention (CDC) by maintaining at least 6 feet between themselves and American Water employees.

If there is a question about service, customers can call the customer service center at 800-272-1325. Representatives are available from 7 a.m. to 7 p.m. weekdays for general inquiries and 24/7 for emergencies.

In addition to following the CDC’s social distancing guidelines, New Jersey American Water is observing National Work Zone Awareness Week and reminds customers of the following safety tips when approaching a work zone:

  • Be alert, watch for warning signs posted in advance.
  • Slow down, follow posted speed limits, and adjust speed for traffic flows and weather conditions.
  • Be prepared for sudden stops and leave at least two seconds of braking room between cars.
  • Stay focused and keep an eye on flaggers, workers, and equipment.

“Our employees’ safety is one of our foremost priorities, as is providing quality, reliable service,” Shroba said in the statement. “We recognize this is a challenging time of uncertainty, and we thank our dedicated, hard-working teams for rising to this challenge.”

For more information, visit and follow New Jersey American Water on Twitter and Facebook.

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